RETURN AND REFUND POLICY

Please read the following carefully to ensure you are fully aware of your rights under the policy and our obligations to you.

DealBay.lk will process a refund based on the following reasons:

The item is faulty/damaged or is not of acceptable quality, or
The product does not match the sample or our description as listed on the DealBay.lk website

Please contact our Call Centre via email/call within 3 working days of receipt of the product, and we will make arrangements to return the product to us, in order for our team to evaluate and process the replacement or a refund.

Note – In the event of a replacement, DealBay.lk customer care team will coordinate with relevant supplier/s for replacement of faulty product/s. However, the timeline for the replacement may vary from supplier to supplier.
DealBay.lk will work closely with each supplier to expedite the replacement.

The product must be returned in the original and undamaged manufacturer packaging/box. This includes but is not limited to, original tags, warranty cards, accessories any free items.
If a product is returned to us in an inadequate condition, DealBay.lk reserves the right to send it back to you.
The processing time for refunds via debit/ credit card payments will be processed within 5-7 working days. However, orders placed via bank installment option/facility may take longer than 7 working days to process and can vary. This timeline is provided after taking into account the time taken by various banking institutions and their processes.

Note: Refunds for change of mind will not be accepted. Products/ services under flash deals are limited time and limited stock promotions that once ordered and paid are non-refundable.
The Voucher Codes on offer must be utilized (redeemed) during the promotion period/timeline of the Voucher Code. DealBay.lk is not liable for failure to redeem the voucher.

CANCELLATIONS

Cancellations of orders placed on DealBay.lk are not allowed. However, the exceptions are:
order can be canceled if the order has not yet been processed on the DealBay.lk system
Cancellations (e.g. due to an error in a software application) may be effected via the Site provided that the product has not been processed on the DealBay.lk system.
DealBay.lk reserves the right, to retain any portion of fees retained by the bank (if any) as a result of the cancellation.

UNAVAILABILITY OF PRODUCT / PRODUCT OUT OF STOCK

DealBay.lk only acts as an intermediary between the customer and the supplier for products advertised on DealBay.lk platform. Inventory of all products are not managed nor maintained by DealBay.lk
Some products may become unavailable or become out of stock from time to time due to overselling by the suppliers. However, the product/s may show online as available for purchase on DealBay.lk if the supplier has not promptly informed us of the fact that the product is unavailable for them to supply us.
In such circumstances DealBay.lk does not accept any liability whatsoever for the fulfillment of your order/s.
In the event of stock unavailability, DealBay.lk will inform the customer within 3 working days, and the payment can be refunded as per the “Refund and Returns Policy” guidelines.
The customer acknowledges and agrees that the only remedy available for the unavailability of the product is the refund of the money paid.
Please note that placement of an order including the payment of the order value by the Customer will be construed as an offer. When you place an order to purchase a product from us, you will receive an e-mail confirming receipt of your order and containing the details of your order (Email stating that “Your order on DealBay.lk has been placed”). The Order Confirmation E-mail is an acknowledgment that we have received your order and has been passed for processing and does not confirm acceptance of your offer to buy the product(s) that you have ordered. We only accept your offer, when we have commenced delivery after the supplier has released the product.

DELIVERY

Standard Delivery is 3 working days ( excluding weekends/bank, public, mercantile, holidays / and any other special holidays declared by the government)
Orders placed after 14 Hours, will be carried forward to the immediate next working day
Due to the prevailing situation in the country, orders to lock down areas may get delayed

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

This Site and all information, content, materials, products (including software), and services included on or otherwise made available to you through this Site are provided by DealBay.lk or its Partners on an “as is” and “as available” basis unless otherwise specified in writing. DealBay.lk and its Partners make no representations or warranties of any kind, express or implied, as to the operation of this Site or the information, content, materials, products (including software) or services included on or otherwise made available to you through this Site, unless otherwise specified in writing. You expressly agree that your use of this Site is at your sole risk.
To the full extent permissible by applicable law, DealBay.lk and its Partners disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. DealBay.lk and its Partners do not warrant that this Site; information, content, materials, products (including software) or services included on or otherwise made available to you through this Site; their servers; or e-mail sent from the Site are free of viruses, or other harmful components. DealBay.lk and its Partners will not be liable for any damages of any kind arising from the use of this Site or from any information, content, materials, products (including software), or services included on or otherwise made available to you through this Site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.